Question 1

How does the China Pre-Order process work on Tuki?

Accepted Answer

China pre-orders allow you to purchase authentic lifestyle gadgets directly from Chinese factory hubs. You confirm your order by paying 60% advance online via bKash/Nagad/Card. We import via express air cargo and deliver nationwide to your doorstep via Steadfast Courier where you pay the remaining balance.

Question 2

How long does delivery take in Bangladesh?

Accepted Answer

Ready In-Stock products are delivered within 2-5 days across Bangladesh. China factory pre-orders typically arrive within 10-14 business days via express air cargo.

Question 3

What are the delivery charges on Tuki?

Accepted Answer

Inside Chittagong is ৳60 and nationwide outside Chittagong is ৳120. Free delivery is provided on orders over ৳3,000.

Question 4

What is your return & replacement warranty policy?

Accepted Answer

We offer a 7-day replacement warranty for manufacturing defects with original packaging and invoice.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD) via Steadfast Courier rider, bKash, Nagad, and digital payment cards.

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)